Claims
Something got damaged. Here's how we fix it.
Damage on a move is rare for us — but when it happens, we don't run you through a maze. Submit the form, send photos, and our claims coordinator opens the file the next business day.
How the claims process works
Tell us what happened
Submit the form below or email claims@heavenlymove.com. The sooner we know, the faster we resolve.
Send photos
Photos of the damaged item from a few angles, ideally with packaging if it was packed by us. Attach to the form or email.
We open the file
Our claims coordinator opens the file and emails you within 1 business day about next steps.
Resolution
Most claims are resolved in 7–14 business days. Complex cases can take longer — we keep you in the loop the whole way.
Texas regulatory notice
Household goods carriers have 90 days from receipt of a claim to pay, decline to pay, or make a firm settlement offer, in writing, to a claimant. Questions or complaints concerning the household goods carrier's claims handling should be directed to the Texas Department of Motor Vehicles (TxDMV), Enforcement Division via the toll-free consumer helpline as listed on the department's website. Additionally, a claimant has the right to request mediation from TxDMV within 35 days after any portion of the claim is denied by the carrier, the carrier makes a firm settlement offer that is not acceptable to the claimant, or 90 days has elapsed since the carrier received the claim and the claim has not been resolved.
A claimant has the right to seek mediation through the Texas Department of Motor Vehicles (TxDMV) within 35 days after any portion of the claim is denied by the carrier, the carrier makes a firm settlement offer that is not acceptable to the claimant, or 90 days has elapsed since the carrier received the claim and the claim has not been resolved.
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