Straight answers to the questions everyone asks.

Total cost depends on three things: the size of your home, the move distance, and how much packing you want us to handle. A 1-bedroom apartment is usually 2–3 hours with a 3-mover crew. A 3-bedroom house is typically 5–7 hours with a 3-mover crew. Long distance moves within Texas are still hourly labor but with a flat rate travel fee based on mileage. Interstate moves are quoted separately as a single binding quote (flat rate). The 60-second quote on our homepage gives you your locked rate before you book — no callback wait, no creative pricing.

Movers, the truck, fuel, all blankets, pads, dollies, straps, shrink wrap, and the equipment needed to do the job right. There's no separate fuel surcharge, no per-mile fee inside our service area, no charge for using stairs or elevators, and no add-on for heavy items as long as they fit standard equipment.

Your hourly rate locks at booking. The only thing that changes the total is if you add inventory, change addresses, or extend the job — and you'd be the one telling us about that. We don't sneak fees in at the end. Billed in 15-minute increments, so you only pay for the time we actually work.

Local Austin moves are hourly, because it's the most honest pricing for a service where every job is different. Long distance moves within Texas are still hourly labor but with a flat rate travel fee based on mileage. Interstate moves are quoted separately as a single binding quote (flat rate). The 60-second quote on our homepage gives you your locked rate before you book — no callback wait, no creative pricing.

2–3 weeks is ideal for a smooth pick of dates. End-of-month and weekend slots in peak season (May–September) fill up first. If you need same-week or next-day, call us — we keep buffer slots for short-notice moves and we'll tell you straight if we can fit you in.

$100 holds your date, the truck, and the crew. It's refundable in full if you cancel or reschedule 7+ days before your move. If you keep the booking, the $100 applies directly to your final invoice — it's not an extra fee.

Cancel 7+ days out: full $100 deposit refund, no questions asked. Within 7 days: the deposit covers a one-time reschedule to any open date. No silent forfeit, no fine print, no rebooking fee on top.

Yes. Every truck rolls out fully stocked: moving blankets, furniture pads, hand trucks, four-wheel dollies, straps, shrink wrap, mattress bags, basic tools for disassembly, and shoulder dollies for the heavy stuff. You don't need to buy or rent anything.

No. Inside greater Austin, there are no add-on fees for stairs, elevators, long carries, or items like couches, beds, dressers, fridges, or washers. The only specialty surcharges are for items that need extra crew or equipment — pianos, oversized gun safes, pool tables, Peloton exercise equipment. Those are quoted upfront as flat rates, never added at the end.

Yes. Beds, tables, mirrored dressers, modular sectionals, cribs, bunk beds — we take them apart at pickup and put them back together at dropoff.

Yes — Heavenly Moving & Storage is fully licensed by the State of Texas and registered with the US Department of Transportation for interstate moves. We carry cargo, general liability, and workers' compensation coverage — all current, all in writing, and we're happy to send a Certificate of Insurance to your building manager or HOA if they ask.

In the rare case something gets damaged on a move, we handle it — no runaround, no claims maze, no waiting weeks for a callback. You report it, we document it, and we resolve it. That's part of why we've held a 4.9-star average across 2,100+ reviews.

Standard released-value coverage is included on every move at no extra cost, which covers items damaged or lost in transit at the per-pound rate set by Texas regulation. You can also choose our Gold or Platinum valuation for greater coverage at booking - we'll walk you through it during your quote.

Our crews are experienced pros. Average tenure on our team is 9+ years — which is almost unheard of in this industry. They're background-checked, trained on packing, padding, dollying, navigating stairs, protecting floors, and handling customers like adults. You're not getting whoever showed up that morning. You're getting people who've done this thousands of times.

Yes. Every person who walks into your home has cleared a background check before their first shift, and we re-screen periodically. They show up in branded uniforms, in branded trucks, and they introduce themselves at the door.

One sentence: we show up on time, or your first hour is free. Most movers in Austin give you a 4-hour window and call it ‘on the way' at hour three. We give you a tight arrival window and we hit it. If we don't, the first hour of labor comes off your invoice — automatically, no fight, no form to fill out. We can stand behind it because we run our own dispatch, own our trucks, and our crews have been here 9+ years on average. We're not depending on a stranger to keep our promise.

We give you a one-hour arrival window when you book. If the truck isn't on your block before the end of that window, the first hour of labor is free. That's it — no asterisk, no ‘traffic was bad' clause.

Yes — we handle these every week. Upright pianos and baby grands. Gun safes up to 450 pounds. Pool tables (disassembled). Mention specialty items when you get your quote so we send the right crew size and the right equipment for your move. Specialty item charges are quoted up front, not tacked on at the end.

Yes. We custom-pad, offer custom crating when needed, and load high-value items separately so they're not riding under heavy boxes. We've moved everything from family heirlooms to commissioned art collections — the trick is communication, not luck.

Yes — someone 18+ needs to be at pickup and dropoff for the walkthrough, the inventory sign-off, and to sign the paperwork at the end. If you can't be there, designate a friend or family member ahead of time and let us know. Most customers stay anyway — the walkthrough takes about 5 minutes.

Seven days a week, including most major holidays. Saturday and Sunday slots fill first, especially end-of-month. If you have flexibility, mid-week is easier to book and sometimes cheaper.

Your hourly rate doesn't change. We bill in 15-minute increments past the estimate — no overtime multiplier, no surprise surcharge for working into the evening. Estimates are honest ranges, not lowballs designed to get you locked in.

All of greater Austin. Cedar Park, Round Rock, Westlake, Pflugerville, Lakeway, Georgetown, Leander, plus North/South/East/Downtown Austin, Tarrytown, Hyde Park, Zilker, Mueller, Circle C, Steiner Ranch, Bee Cave, Dripping Springs, Kyle, San Marcos — and every neighborhood in between. If you're wondering whether we cover your area, we do.

Yes. We move anywhere in Texas and across the country. Long-distance moves are quoted as binding flat rates based on inventory and distance, with delivery windows we actually hit. Same trained crew at pickup, same Heavenly truck on the road, same standards on the other end.